Product Monitoring and Delivery Policy

Introduction

At Revalue, we are committed to providing our customers with a seamless experience in buying and selling pre-owned products. This document outlines our policy on product monitoring, pickup, and delivery processes. It is important to note that Revalue does not own or operate any warehouses. Instead, we rely on third-party delivery agents to manage the logistics of pickup and delivery.

This policy is intended to clarify the responsibilities of Revalue, sellers, buyers, and third-party delivery agents, ensuring transparency and trust at all stages of the transaction.

1. Product Monitoring

Revalue operates as an online platform that facilitates the exchange of pre-owned products between sellers and buyers. We do not physically inspect or verify the condition of products at any stage. Instead, we offer a digital space where product listings are made by sellers. Here are the key points regarding product monitoring:

Revalue has access to monitor products as they are listed on our website.
Sellers are responsible for providing accurate and honest descriptions, including detailed information about the condition, quality, and specifications of the product.
Buyers should carefully review product listings before making any purchase, as Revalue does not offer verification or inspection services.
Any disputes regarding product condition, quality, or descriptions must be resolved between the seller and buyer. Revalue will not intervene unless there is a breach of platform policies.

2. Pickups and Deliveries

Since Revalue does not maintain any warehouses, all product pickups and deliveries are conducted via third-party logistics providers. Below is a detailed explanation of how the pickup and delivery process works:

Revalue arranges pickups and deliveries using independent third-party delivery agents.
We do not have physical control over products at any stage of the logistics process. As a result, Revalue cannot guarantee the condition of products during transit.
Sellers are responsible for securely packaging the products before pickup by third-party delivery agents.
Buyers are advised to thoroughly inspect products at the time of delivery before confirming receipt. If there is any discrepancy, the buyer should immediately notify the seller and, where necessary, the third-party delivery agent.
Revalue will not be liable for any damage or loss during transit as we do not directly manage the delivery process.

3. Responsibilities of Third-Party Delivery Agents

Third-party delivery agents play a critical role in ensuring the timely and safe delivery of products listed on Revalue. However, it is important to note the following:

Revalue does not have direct control over third-party agents or their operations. Any issues related to delayed deliveries, damaged products, or lost items must be addressed with the third-party agent.
Revalue encourages sellers and buyers to track the shipment through the delivery agent’s tracking system.

4. Limitations of Liability

Given that Revalue does not physically handle products or manage warehousing and logistics, our liability in the transaction process is limited to providing a platform for sellers and buyers to connect.

Revalue is not responsible for the accuracy of product descriptions provided by sellers.
Revalue is not liable for any damage, loss, or delays caused during transit as logistics are managed by third-party delivery agents.
Revalue will not be involved in resolving disputes arising from the condition of the product upon delivery. Disputes must be resolved between the buyer and seller, and third-party agents may be contacted for delivery-related issues.

5. Dispute Resolution

In case of any disputes between buyers and sellers, Revalue offers a basic dispute resolution process:

Buyers can report discrepancies through the Revalue platform.
Revalue will review the case to ensure compliance with platform policies but will not physically inspect the product.
Any compensation or return policies must be agreed upon between the buyer and seller, with minimal intervention from Revalue.

6. Conclusion

At Revalue, we strive to provide a trusted online platform for buying and selling pre-owned products. While we offer monitoring of product listings, we do not inspect products or manage the logistics of pickups and deliveries. We encourage buyers and sellers to communicate transparently and use third-party delivery agents responsibly.

For any queries or concerns related to our product monitoring or delivery process, please contact Revalue customer support.emaild:support@re-value.in

This policy is effective as of [insert date] and may be updated periodically.

By using Revalue, you agree to the terms of this policy.